Problems getting on.

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Problems getting on.

Post by Xsykz on Sun Feb 23, 2014 8:01 pm

So a while ago the app started telling me to sign in through gamecenter for the security of my account but I never knew how to do that.
So I'd always skip it, but recently it wont let me skip it anymore and I still dont know how to do that. So now I can't get on. My ign is Xsykz and the server I play is Evanston. Anyone know what to do?

http://www.youtube.com/watch?v=3Ow-HI7-Y1M

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Re: Problems getting on.

Post by Soda on Tue Feb 25, 2014 2:31 am

if you remember your player ID you can e-mail ZQ to ask them to resend account data as it's stored on the server, but they'll need some kind of proof it's you, which is hard if you didn't link to facebook or gamecenter.

A lot of people lose progress because they didn't link anything to their account and suddenly their device "forgets" (usually from updates) what it logs in as.

Uninstalling and clearing the cache helps some people, others not so much
E-mailing them and being really patient is probably the only solution, as ZQ has loads of requests to go through and several of them are liars who want free stuff or a high level account.
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Re: Problems getting on.

Post by Xsykz on Tue Feb 25, 2014 6:08 pm

I don't know the email to send it too. I have a really old screenshot of my account when i was lv 83 Though I doubt its enough as I don't know my id :c Can you tell me the email to send too? I still want to try because I have had so much progress.

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Re: Problems getting on.

Post by Clusterone on Tue Feb 25, 2014 6:22 pm

Q: Help! I’ve lost my account!
A: The best way to help usretrieve a lost direct login account is to Create anew account via Facebook login on the same server as your old account, thentell us the character ID and character name. We can transfer all the oldaccount data to the new Facebook account for you. Using the Facebook loginchannel would save you all the trouble going through Game Center. It's thesafest way to keep your account and allow you to access it in multiple devicesincluding Android. If you're willing to do this, please provide us with as muchof the following as possible and we will help transfer your accounts:
1.Old account character name
2.Old account character ID number
3.Server
4.Provide the details of the old account such as: Character level, VIP level,amount of diamonds and gold
5.If you have ever bought diamonds, provide us with the last two iTunes/Googlereceipts via screenshots
6.Create a new account via Facebook login on the same server as your old account,then tell us the character ID and character name.


Sendthis information to pocketknights@zqnetwork.com
Read more at http://forum.zqgame.com/viewthread.php?tid=13977&extra=page%3D1#rdTgmQRX51jWY2Ug.99

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Re: Problems getting on.

Post by Clusterone on Tue Feb 25, 2014 6:22 pm

That should help hopefully Surprised

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Re: Problems getting on.

Post by Xsykz on Wed Feb 26, 2014 6:49 pm

Clusterone wrote:That should help hopefully Surprised

Thanks so much this information is very helpful.

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Re: Problems getting on.

Post by Clusterone on Wed Feb 26, 2014 7:21 pm

Glad it helped. Smile

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